Orders at the wholesaler's

Orders are carried out by an online ordering system. In order to use the system, you need to be our Client (see section: How to become our Client). Each registered Client has their own individual login and password given by employees of the ARA Pet Product Wholesaler.

It is our priority to process orders as efficiently as possible. Orders are carried out according to the order in which they are made in our online ordering system. We make every effort to ensure that our Clients receive their orders within 48 hours from the date of their submission (except for pallet shipments which take up to 72 hours).

Please note! An order placed on Friday, Saturday and Sunday is processed as of Monday.

We reserve the right to refuse to process whole or part of an order in the event of stock depletion of ordered products when completing the order.

The order may also not be processed due to technical reasons outside the company’s control as well as in case of doubt regarding the credibility of the Client.

Delivery of goods

We offer the delivery in Warsaw and in chosen neighboring locations by the ARA Pet Product Wholesaler’s transport.

Orders to other regions of Poland are delivered by an external courier company.

International shipments are arranged and quoted individually.

In order to collect your order personally, please visit ARA Pet Product Wholesaler’s business location during business hours.

We make every effort to ensure that the order from Warsaw placed by 3pm will be delivered by the ARA Pet Product Wholesaler’s transport on the next day or in the order it was received.

Orders from the area of Warsaw will be delivered according to the following delivery schedule:


1st route: Grodzisk Mazowiecki, Żyrardów, Mszczonów, Żabia Wola, Nadarzyn.

2nd route: Legionowo, Nowy Dwór, Serock, Pułtusk.


1st route: Międzylesie, Otwock, Mrozy, Mińsk Mazowiecki, Sulejówek, Wesoła.

2nd route: Marki, Ząbki, Zielonka, Wołomin, Kobyłka, Radzymin


1st route: Pruszków, Grodzisk Mazowiecki, Błonie, Sochaczew, Żyrardów.

2nd route: Piaseczno, Grójec

3rd route (every second week): Grójec, Radom


1st route: Ząbki, Zielonka, Wołomin, Kobyłka.

2nd route: Marki, Radzymin, Wyszków, Łochów, Węgrów, Sokołów Podlaski, Siedlce.


1st route: Legionowo, Nowy Dwór.

Orders from other regions of Poland will be delivered by a courier company as soon as possible, but no longer than within 48 hours from the date of the order placement. Pallet deliveries are an exception and their delivery may extend to 72 hours (this results from the internal policy of the courier company).

The order placed on Friday or Saturday will be carried out as of Monday.

Delivery costs

We accept the following methods of payment:

  • Cash (upon collection in person)
  • Card payment (upon collection in person)
  • Prepayment
  • Cash on delivery (own transport/courier)

A delivery for the amount below 400 PLN net is made at the expense of the recipient:

  • Package up to 30kg – 15 PLN net / per item;
  • ½ pallet up to 90 kg – 80 PLN net / per item;
  • Pallet – 150 PLN net / per item


For orders over 400 PLN net, the delivery is made at the expense of the ARA Pet Product Wholesaler, although it does not apply to non-standard products, large-size, pallet or low-value shipments exceeding standard weight.

When ordering non-standard products, such as:

  • cat litter and sand for cats, neutralizers, sand for birds and rodents, etc.;
  • hay, litter and other bedding for rodents, birds and reptiles, etc.;
  • gravel and other aquarium bedding;
  • as well as other products marked in our catalogue as ‘a non-standard product’;

a fee of 15 PLN net for each carton, 80 PLN net for each ½ pallet and 150 PLN net for each pallet which includes non-standard products will be added.

Delivery of fragile or vulnerable/damageable products, such as:

  • cages for birds and rodents;
  • - light bulbs, fluorescent lamps for aquariums and terrariums;
  • - aquariums and other glass products;

is not carried out by a courier company, unless the client wishes so and under their full responsibility after submitting a statement. The statement is available for download here, please sign it and send it to us via email to: ara@ara.waw.pl. The statement will be binding throughout the whole cooperation period. The delivery fee will be charged as for a non-standard product.

In case of questions, please contact us at: +48 734 167 403.

» Back